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Cookie Policy

Last updated: April 15, 2026

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, improve functionality, and provide analytics.

Cookies are widely used to make websites work more efficiently and provide information to website owners.

2. How We Use Cookies

FanHoppers uses cookies to:

  • Enable essential website functionality (e.g., shopping cart, login sessions)
  • Remember your preferences (e.g., language, region)
  • Analyze website traffic and user behavior (e.g., Google Analytics)
  • Improve user experience and website performance
  • Deliver relevant advertising (only with your consent)

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled:

Cookie Name Purpose Duration
session_id Maintains your session while browsing Session (deleted when browser closes)
cookie_consent Stores your cookie preferences 1 year
cart_data Remembers items in your booking cart 7 days

3.2 Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website:

Cookie Name Provider Purpose Duration
_ga Google Analytics Distinguishes unique visitors 2 years
_gid Google Analytics Distinguishes users 24 hours
_gat Google Analytics Throttles request rate 1 minute

What we track: Pages visited, time on site, bounce rate, traffic sources, device type (all anonymized).

3.3 Marketing Cookies (Optional)

These cookies track conversions from advertising campaigns:

Cookie Name Provider Purpose Duration
_fbp Facebook Tracks conversions from Facebook ads 3 months
_gcl_au Google Ads Tracks conversions from Google ads 3 months

Note: Marketing cookies are only set if you accept them in our cookie consent banner.

3.4 Functional Cookies (Optional)

These cookies enhance your experience but are not essential:

Cookie Name Purpose Duration
lang_pref Remembers your language preference 1 year
currency_pref Remembers your currency preference 1 year

4. Third-Party Cookies

Some cookies are set by third-party services we use:

Google Analytics

We use Google Analytics to understand website usage. Google may use data collected to contextualize and personalize ads on its own advertising network.

Opt-out: Google Analytics Opt-out Browser Add-on

Payment Processors (Stripe)

When you make a booking, Stripe sets cookies to process payments securely and prevent fraud.

Privacy policy: stripe.com/privacy

Social Media Platforms

If you interact with social sharing buttons, platforms like Instagram and Facebook may set cookies.

5. How to Manage Cookies

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner. You can:

  • Accept All: Allows all cookies (essential, analytics, marketing)
  • Reject Non-Essential: Only essential cookies are used
  • Customize: Choose which cookie categories to accept

You can change your preferences anytime by clicking the "Cookie Settings" link in the footer.

5.2 Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and Site Permissions

Warning: Blocking all cookies may impact website functionality (e.g., unable to book experiences).

5.3 Mobile Devices

  • iOS: Settings → Safari → Block All Cookies
  • Android: Chrome App → Settings → Site Settings → Cookies

6. Do Not Track (DNT)

Our website does not currently respond to "Do Not Track" browser signals. You can disable tracking via our cookie consent banner or browser settings.

7. Cookies and Personal Data

Some cookies may collect personal data (e.g., IP address, device ID). This data is processed in accordance with our Privacy Policy and GDPR.

Your rights: You can request deletion of your data at any time by emailing hello@fanhoppers.com.

8. How Long Do Cookies Last?

Cookies have different lifespans:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain for a set period (see tables above)

You can delete all cookies manually through your browser settings at any time.

9. Children's Privacy

Our website is not directed at children under 10. We do not knowingly collect data from children via cookies. If you believe a child has provided data, contact us immediately.

10. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or regulations. Updates will be posted on this page with a new "Last updated" date.

11. Contact Us

For questions about our use of cookies:

  • Email: hello@fanhoppers.com
  • Subject Line: "Cookie Policy Inquiry"

12. Useful Resources

  • All About Cookies - Learn more about cookies
  • Your Online Choices - EU cookie opt-out tool
  • Network Advertising Initiative - US opt-out tool

By using our website, you consent to the use of cookies as described in this policy, subject to your cookie preferences.

FanHoppers

Matchday football experiences. Never just the match.

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  • Cookie Policy

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